RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 01NOV2018

Effective 01NOV2018
Filed 01NOV2018
Filing Codes IC

Control No. 11-09349
    
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   Walker International Transportation LLC 
     70 East Sunrise Highway
     Suite 611
     Valley Stream, New York  11581
   
     Telephone: 516-256-7436
     Facsimile: 516-568-2036
    
As used in this Rule, the terms "Request" or "Complaint" means
any communication to the Carrier requesting a change in a Tariff
or governed NSA rate, rule or charge; objections to rate increases
or other Tariff or NSA changes; protests against alleged erroneous
billings due to an incorrect commodity description classification
or incorrect weight or measurement of cargo; or other problems from
the implementation of this Tariff or a governed NSA.  Routine
requests for rate quotes, sailing schedules, space availability and
the like are not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.

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