RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 14MAR2025

Effective 14MAR2025
Filed 14MAR2025
Filing Codes C

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
   Tianjin US Honor Supply Chain Management Co. Ltd
   Room 3102, Financial Street Center
   Dagu North Road, Heping District
   Tianjin, China  30000
  
   Telephone: 011-864-5522889110
   e-mail: sales@ushonor.cn
  
   US Agent:
   Speedier Logistic Inc.
   175-01 Rockaway Boulevard, Suite 305
   Jamaica, New York  11434
   Telephone: 718-373-5400
   Facsimilie: 607-590-3237
  
As used in this Rule, the terms Request or Complaint means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or Tariff provision.  Routine
requests for rate quotes, NRA Quotes, sailing schedules, space availability
and the like are not included in the foregoing definition of requests or
complaints.
  
Requests for reduced rates, or an NRA Rate Quote, should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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