Effective	26Mar1996
Filed	20Feb1996
Filing Codes	I

A. Any shipper may file a requests, or complaints with the
   carrier by submitting a written statement . Upon receipt
   of the statement, the carrier will promptly process the
   request or complaint for consideration, reach an
   appropriate decision, and notify the shipper of its
   decision in writing. If the shipper's request of
   complaint is denied, the shipper may request the carrier
   to reconsider its decision by filing and additional
   statement with the carrier. After further consideration,
   the shipper shall be notified of the carrier's final
   decision. Rules implementing this provision shall be
   set forth in the tariff.

B. Any request for establishment or alteration of tariff
   rates shall be submitted in the form and must contain
   the commodity, value, packing, weight/measurement ratio,
   prospective volume, proposed rate, origin and
   destination.

C. Shippers who wish to engage in consultation with the
   carrier under Section 5(b)(6) of the Shipper Act 1984,
   should send their requests in writing to the carrier.

D. The carrier's address is shown in the ATFI Organization
   Record.

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