RULE: 19 - SHIPPERS REQUESTS & COMPLIANTS Eff: 04NOV2013

Effective 04NOV2013
Filed 04NOV2013
Filing Codes C

Control No. 13-15888
    
a. Shippers may transmit requests, consultations and
   complaints to:
   
         SUNJIN SHIPPING & AIR CARGO CO., LTD.
          C/O Sunjin Shipping (U.S.A.) Inc.
         145-30 156th Street
         Jamaica, New York  11434
     
         Telephone: 718-995-3600
         Facsimile: 718-995-3660
    
b. As used in this rule, the phrase "request and
   complaint" means any communication requesting a change
   in tariff rates, rules or regulations; objecting to
   rate increases or other tariff changes; and protects
   against erroneous billings due to an incorrect
   commodity classification, incorrect weight or
   measurement of cargo or other implementation of the
   tariff.  Routine requests for rate information sailing
   schedules, space availability and the like are not
   included in the foregoing.
    
c. Shippers' request for rate action must include at least
   the following information:
     
   - Shipper's Name/Address/Telephone Number
   - Commodity Description
   - Port/Point of Loading
   - Port/Point of Discharge
   - Cargo Quantity
   - Anticipated Shipment Date

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