RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 07MAY2021

Effective 07MAY2021
Filed 07MAY2021
Filing Codes C

Control No. 21-01529
  
Any Shipper may transmit his requests, questions or complaints as 
hereinafter defined to the Carrier (or any Carrier Agent).  
Additionally inquiries may be addressed to the Carrier orally or in 
writing at the address shown below:
     
   Sunjin Logistics Co., Ltd.
     Sunjin Building
     4th Floor
     #44-1 Chondo-dong, Kangdong-Gu
     Seoul, Republic of Korea 134-021
   
     Telephone: 82-2-2225-9500
     Facsimile: 82-2-2225-9506
    
   U.S. REGISTERED AGENT
     Sunjin Shipping (USA) Inc.
       19 Wilbur Street
       Lynbrook, NY  11563
    
       Telephone: 718-995-3600
       Facsimile: 718-995-3660
       e-mail: danny@sunjinusa.com
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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