RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 23JAN2023
Effective | 23JAN2023 |
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Filed | 23JAN2023 |
Filing Codes | C |
Control No. 23-00292 Any Shipper may transmit his requests, questions or complaints as hereinafter defined to the Carrier (or any Carrier Agent). Additionally inquiries may be addressed to the Carrier orally or in writing at the address shown below: Skytrans Express, Inc. 16-18 163rd Street Whitestone, New York 11357 Telephone: 917-578-2888 eMail: rcheng.nyc@skytransexpress.com As used in this Rule, the terms "Request" or "Complaint" means any communication to the Carrier requesting the quotation of rate or a change in any Carrier established rate, rule or charge; objections to rate increases or other changes in NRAs or Tariff provisions; protests against alleged erroneous billings due to an incorrect commodity description classification or incorrect weight or measurement of cargo; or other problems from the implementation of any NRA or Tariff provision. Routine requests for rate quotes, NRA Quotes, sailing schedules, space availability and the like are included in the foregoing definition of "requests" or "complaints." Requests for reduced rates, or an NRA Rate Quote, should give details of commodity, value, packing, weight/measurement ratio, prospective volume, proposed rate requested and all other relevant details.