RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 18NOV2025

Effective 18NOV2025
Filed 18NOV2025
Filing Codes C

Control No. 25-04498
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
   Sinotrans Limited
     NVOCC:
     No. 5 Anding Road, Chaoyang District
     Beijing, China, 100029
  
     USA AGENT:
     China Interocean Transport, Inc.
     17800 Castleston Street
     Suite 588
     City of Industry, California  91789
  
     Telephone: 718-244-8881
     Facsimile: 718-244-8795
     e-mail: Ocean@chinainterocean.com
  
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff.  Routine requests
for rate quotes, sailing schedules, space availability and the like or not
included in the foregoing definition of "requests" or "complaints."
  
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.

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