Effective	22AUG2025
Filed	22AUG2025
Filing Codes	IC

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
   Refresh Global Logistics LLC
    2417 Staplehurst Lane
    Knoxville, Tennessee  37932
    Telephone: 865-352-2593
    Facsimile: 865-391-5165
    e-mail: richard.coleman@refreshgl.com
  
As used in this Rule, the terms Request or Complaint means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or Tariff provision.  Routine
requests for rate quotes, NRA Quotes, sailing schedules, space availability
and the like are not included in the foregoing definition of requests or
complaints.
  
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details, such as, but not limited to:
  
   - Shipper's Name/Address/Telephone Number
   - Commodity Description
   - Port/Point of Loading
   - Port/Point of Discharge
   - Cargo Quantity
   - Anticipated Shipment Date

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