RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 08JUN2023

Effective 08JUN2023
Filed 08JUN2023
Filing Codes C

Control No. 23-02382
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
     
   7 Seas Supply Chain Management Corp. d/b/a 7 Seas Logistics
     4015 Greenpoint Avenue
     Sunnyside, New York  11104
  
     Telephone: 516-887-8787
     Facsimile: 516-887-8712
     e-mail: hector@7seas-scm.com
    
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff.  Routine requests for
rate quotes, sailing schedules, space availability and the like or not
included in the foregoing definition of "requests" or "complaints."
    
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.

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