RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 28FEB2025

Effective 28FEB2025
Filed 28FEB2025
Filing Codes C

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
   Qingdao Suntrans International Shipping Co., Ltd
    No. 36 Hong Kong Middle Road
    Merchant tank Tower, Room 1807/1808
    Qingdao, China
    Telephone No. 011-86-532-81970757
    eMail Address: Tammy@qdsuntrans.com OR admin@qdsuntrans.com
  
   U.S. AGENT
   Draco Logistics NYC Inc.
   1902 Whitestone Expressway
   Suite 405
   Whitestone, NY, United States 11357
   Telephone No. 929-614-6850
  
As used in this Rule, the terms Request or Complaint means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or Tariff provision.  Routine
requests for rate quotes, NRA Quotes, sailing schedules, space availability
and the like are not included in the foregoing definition of requests or
complaints.
  
Requests for reduced rates, or an NRA Rate Quote, should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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