RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 07FEB2022

Effective 07FEB2022
Filed 07FEB2022
Filing Codes C

Control No. 22-00422
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
     
   QEC Worldwide Inc.
     425 Northern Boulevard, Suite 28
     Great Neck, New York  11021
   
     Telephone: 718-215-8278
     Facsimile: 347-960-7646
     e-mail: steve@qecworldwide.com
    
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules
or charges; objections to rate increases or other Tariff changes;
protests against alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement of cargo;
or other problems from the implementation of the Tariff.  Routine
requests for rate quotes, sailing schedules, space availability and the
like or not included in the foregoing definition of "requests" or
"complaints."
    
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.

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