RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 14AUG2026

Effective 14AUG2026
Filed 14AUG2026
Filing Codes C

Control No. 26-03066
  
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
   
         O.E.I. INTERNATIONAL INC.
         425 South Pine Street
         San Gabriel, California 91776
  
         TEL: 626-656-8200  
         FAX: 626-656-8280
  
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
  
Requests for reduced or amended rates must give details of
Commodity, Port or Point of loading or Discharge, Value,
Packing, Weight/Measurement Ratio, Prospective Volume,
Proposed Rate Requested, and Anticipated Shipment Date
along with all other relevant details.

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