RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 26JUL2016

Effective 26JUL2016
Filed 26JUL2016
Filing Codes IC

Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   Northstar Logistics LLC 
    
   44330 Mercure Cirle, Suite 200
   Dulles, Virginia 20166
    
   Telephone: 703-872-7300
   Facsimile: 703-879-7502
   eMail: lc@northstarlogistics.us
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the implementation
of the Tariff.  Routine requests for rate quotes, NRA Quotes,
sailing schedules, space availability and the like are included
in the foregoing definition of "requests" or "complaints."
    
Requests for reduced rates, or an NRA Rate Quote should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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