RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 23OCT2024

Effective 23OCT2024
Filed 23OCT2024
Filing Codes C

Control No. 24-05052
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the 
address shown below:
     
   NY Baltic Auto Shipping Inc
    
   8 Sixth Street
   Matawan, New Jersey 07747
   Telephone: 862-241-1609
   Facsimile: 862-241-1610
   eMail: NYBalticAuto@gmail.com
   
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or Tariff provision.  Routine
requests for rate quotes, NRA Quotes, sailing schedules, space
availability and the like are included in the foregoing definition of
"requests" or "complaints."
    
Requests for reduced rates, or an NRA Rate Quote, should give details of
commodity, value, packing, weight/measurement ratio, prospective volume,
proposed rate requested and all other relevant details.

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