RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 08AUG2023

Effective 08AUG2023
Filed 08AUG2023
Filing Codes C

Control No. 23-03901
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
     
   Griffin Transport Services, Inc.
     d/b/a Legacy Supply Chain Services
   5360 Capital Court, Suite 100
   Reno, Nevada  89436
   Telephone: 775-331-2859
   email: International@LegacySCS.com
    
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff.  Routine requests for
rate quotes, NRA Quotes, sailing schedules, space availability and the like
are included in the foregoing definition of "requests" or "complaints."
    
Requests for reduced rates, or an NRA Rate Quote should give details of
commodity, value, packing, weight/measurement ratio, prospective volume,
proposed rate requested and all other relevant details.

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