RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 19FEB2025

Effective 19FEB2025
Filed 19FEB2025
Filing Codes IC

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
     Italsempione S.p.A.
       Via Restelli, 5
       20010 Vittuone (Milano), Italy
   
       Telephone: 011-39-02-903501
       Facsimile: 011-39-02-90350359
       e-mail: RB@Tradefast.net
  
     US OTI REGISTERED AGENT
       IS America, LLC
          FMC Organization No. 017127
       30 Vesey Street, Room 1000
       New York, NY  10007
   
       Telephone: 212-393-9100
  
As used in this Rule, the terms Request or Complaint means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or Tariff provision.  Routine
requests for rate quotes, NRA Quotes, sailing schedules, space availability
and the like are not included in the foregoing definition of requests or
complaints.
  
Requests for reduced rates, or an NRA Rate Quote, should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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