RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 17SEP2016

Effective 17SEP2016
Filed 17SEP2016
Filing Codes C

Control No. 16-12631
   
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   International Trade Management Pty. Ltd.
     106-110 Lambeck Drive, Tullamarine
     Melbourne, Victoria
     Australia 3043
   
       Telephone: 61-3-9335-5133
       Facsimile: 61-3-9335-5364
    
   UNITED STATES AGENT:
     MIQ Global, LLC (MIQ Logistics, LLC)
       8550 West Byrn Mawr
       Suite 350
       Chicago, Illinois  60631
   
       Telephone: 773-824-2230
       Facsimile: 913-234-7907
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

Previous Rule

Table Of Contents