RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 08JAN2018
| Effective | 08JAN2018 |
|---|---|
| Filed | 08JAN2018 |
| Filing Codes | IC |
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent). Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
Demo Tariff Lines, Inc.
123 Demo Drive, 2nd Floor
Demotown, NJ 08080
Telephone: 732-555-1212
Facsimile: 732-555-1212
eMail: demo@demotariff.com
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting the quotation of rate or a
change in any Carrier established rate, rule or charge; objections
to rate increases or other changes in NRAs or Tariff Rules or
Surcharge provisions; protests against alleged erroneous billings due
to an incorrect commodity description classification or incorrect
weight or measurement of cargo; or other problems from the
implementation of any NRA or Tariff provision. Routine requests for
rate quotes, NRA Quotes, sailing schedules, space availability and the
like are included in the foregoing definition of "requests" or
"complaints."
Requests for reduced rates, or an NRA Rate Quote, should give details
of commodity, value, packing, weight/measurement ratio, prospective
volume, proposed rate requested and all other relevant details.
