RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 08SEP2016

Effective 08SEP2016
Filed 08SEP2016
Filing Codes C

Control No. 16-12202
   
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).
Additionally inquiries may be addressed to the Carrier orally or
in writing at the address shown below:
     
   Freight Links International (PTE) Ltd.
       d/b/a Poseidon Line
     Level 7, Access Towers
     278, Union Place
     Colombo 02, Sri Lanka
   
       Telephone: 011-94-11-2302402 
       Facsimile: 011-94-11-2302412
       e-mail: Dilrani@freight-links.com
    
   United States Freight Agent  
     EMO Trans
     135 Guy Lombardo Avenue
     Freeport, New York  11520
   
       Telephone: 516-867-6800 
     
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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