RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 07JUN2021
| Effective | 07JUN2021 |
|---|---|
| Filed | 07JUN2021 |
| Filing Codes | C |
Control No. 21-02031
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent). Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
First Express Logistics Inc.
152-24 Northern Boulevard
3rd Floor
Flushing, New York 11354
Telephone: 718-244-8290
Facsimile: 347-369-4299
e-Mail: import@firstexpress.com
e-Mail: export@firstexpress.com
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff. Routine requests for
rate quotes, sailing schedules, space availability and the like or not
included in the foregoing definition of "requests" or "complaints."
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.
