RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 12APR2024
| Effective | 12APR2024 |
|---|---|
| Filed | 12APR2024 |
| Filing Codes | C |
Control No. 24-01727 Any Shipper may transmit his requests, questions or complaints as hereinafter defined to the Carrier (or any Carrier Agent). Additionally inquiries may be addressed to the Carrier orally or in writing at the address shown below: Eztrans Logistics Ltd. 1835 Meyerside Drive, Unit 11 Mississauga, Ontario, Canada L5T 1G4 Telephone: 877-575-SHIP Facsimile: 877-396-7592 eMail: info@eztranslogistics.com United States Headquarters 850 Dillon Drive Wood Dale, IL 60191 Telephone: 877-575-7447 Facsimile: 877-396-7592 As used in this Rule, the terms "Request" or "Complaint" means any communication to the Carrier requesting a change in Tariff rates, rules or charges; objections to rate increases or other Tariff changes; protests against alleged erroneous billings due to an incorrect commodity description classification or incorrect weight or measurement of cargo; or other problems from the implementation of the Tariff. Routine requests for rate quotes, NRA Quotes, sailing schedules, space availability and the like are included in the foregoing definition of "requests" or "complaints." Requests for reduced rates, or an NRA Rate Quote should give details of commodity, value, packing, weight/measurement ratio, prospective volume, proposed rate requested and all other relevant details.
