RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 12APR2024

Effective 12APR2024
Filed 12APR2024
Filing Codes C

Control No. 24-01727
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
  Eztrans Logistics Ltd. 
  
   1835 Meyerside Drive, Unit 11
   Mississauga, Ontario, Canada L5T 1G4
   Telephone: 877-575-SHIP
   Facsimile: 877-396-7592
   eMail: info@eztranslogistics.com
 
  United States Headquarters
   850 Dillon Drive
   Wood Dale, IL  60191
   Telephone: 877-575-7447
   Facsimile: 877-396-7592
  
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff.  Routine requests for
rate quotes, NRA Quotes, sailing schedules, space availability and the like
are included in the foregoing definition of "requests" or "complaints."
  
Requests for reduced rates, or an NRA Rate Quote should give details of
commodity, value, packing, weight/measurement ratio, prospective volume,
proposed rate requested and all other relevant details.

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