Effective	22Aug1998
Filed	23Jul1998
Filing Codes	I

A. Shippers may transmit requests, consultations and
   complaints to the carrier as address shown in the
   organization record.

B. As used in this rule, the phrase "request and
   complaint" means any communication requesting a change
   in tariff rates, rules or regulations; objecting to
   rate increases or other tariff changes; and protects
   against erroneous billings due to an incorrect
   commodity classification, incorrect weight or
   measurement of cargo or other implementation of the
   tariff.  Routine requests for rate information sailing
   schedules, space availability and the like are not
   included in the foregoing.

C. Shippers' request for rate action must include at least
   the following information:

   - Shipper's Name/Address/Telephone Number
   - Commodity Description
   - Port/Point of Loading
   - Port/Point of Discharge
   - Cargo Quantity
   - Anticipated Shipment Date

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