RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 02JAN2026

Effective 02JAN2026
Filed 02JAN2026
Filing Codes C

Control No. 25-04798
  
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
   
   Eurybia Logistics Inc
     1300 West Optical Drive, Suite #110
     Irwindale, California 91702
  
     Telephone: 626-334-0100
     Facsimile: 626-628-0318
     e-mail: kzhang@eurybia.us
  
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
  
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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