| Effective | 29Apr1995 |
|---|---|
| Filed | 30Mar1995 |
| Filing Codes | I |
A. Shippers may transmit requests, consultations and
complaints to the carrier as address shown in the
organization record.
B. As used in this rule, the phrase "request and
complaint" means any communication requesting a change
in tariff rates, rules or regulations; objecting to
rate increases or other tariff changes; and protects
against erroneous billings due to an incorrect
commodity classification, incorrect weight or
measurement of cargo or other implementation of the
tariff. Routine requests for rate information sailing
schedules, space availability and the like are not
included in the foregoing.
C. Shippers' request for rate action must include at least
the following information:
- Shipper's Name/Address/Telephone Number
- Commodity Description
- Port/Point of Loading
- Port/Point of Discharge
- Cargo Quantity
- Anticipated Shipment Date