Effective	08FEB2022
Filed	08FEB2022
Filing Codes	IC

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
   
   Den Hartogh Americas Inc.
     6021 Fairmont Parkway
     # 140 
     Pasadena, Texas  77505
   
     Telephone: 281-397-3750
     e-mail: BGonzalez@denhartogh.com
  
As used in this Rule, the terms Request or Complaint means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or any Tariff provision; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or any Tariff provision.
Routine requests for rate quotes, NRA Quotes, sailing schedules, space
availability and the like are included in the foregoing definition of
requests or complaints.
    
Requests for reduced rates, or an NRA Rate Quote, should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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