RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 11MAY2016

Effective 11MAY2016
Filed 11MAY2016
Filing Codes C

Control No. 16-06331
    
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).
Additionally inquiries may be addressed to the Carrier orally or in
writing at the address shown below:
     
     Deluxe Freight, LLC
     11401 N.W. 107th Street
     Suite 100
     Miami, Florida  33178
     
     Telephone: (305) 513-0156
     Facsimile: (305) 513-0157
     e-Mail: cargo@deluxefreight.com
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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