RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 31DEC2020

Effective 31DEC2020
Filed 31DEC2020
Filing Codes C

Control No. 20-05288
  
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   Dalo International Shipping Incorporated
    
   3001 Jefferson Davis Highway
   Stafford, Virginia  22554
    
   Telephone: 703-975-6007
   eMail: Zaqzouq@daloshipping.com
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting the
quotation of rate or a change in any Carrier established
rate, rule or charge; objections to rate increases or other
changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement
of cargo; or other problems from the implementation of any
NRA or Tariff provision.  Routine requests for rate quotes,
NRA Quotes, sailing schedules, space availability and the
like are included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates, or an NRA Rate Quote, should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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