Effective	04SEP2013
Filed	04SEP2013
Filing Codes	IC

Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
      HEADQUARTERS OFFICE   
        5 East 11th Street  
        Riviera Beach, Florida  33404
   
        Telephone: 561-881-3900
        Facsimile: 561-840-2868
     
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; establishment of an NRA;
objections to rate increases or other Tariff changes;
protests against alleged erroneous billings due to an incorrect
commodity description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates or an effective NRA should give details of
commodity, value, packing, weight/measurement ratio, prospective
volume, proposed rate requested and all other relevant details.

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