RULE: 19 - SHIPPERS REQUESTS, QUESTIONS & COMPLAINTS Eff: 16NOV2013

Effective 16NOV2013
Filed 16NOV2013
Filing Codes C

Control No. 13-16189
    
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   Caribbean Forest Carriers S.A.
    
     U.S. Agent
       Transmarine Chartering, Inc.
         1445 SE St Lucie Boulevard
         Stuart, Florida  34996
   
       Telephone: 772-266-4082
       Facsimile: 772-266-4081

     Document Manager
       Telephone: 251-432-8486
       Facsimile: 215-432-8487
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

Previous Rule

Table Of Contents