Effective	11AUG2021
Filed	11AUG2021
Filing Codes	C

Control No. 21-03243
  
A. Shippers may transmit requests, consultations and complaints to:
    
       C.P. Associates, Inc.
       700 Nicholas Boulevard, Suite 308
       Elk Grove Village, Illinois  60007
     
       TEL: 847-427-1888  
       FAX: 847-427-1999  
       E-Mail  cpaordusa@aol.com

B. As used in this rule, the phrase "request and complaint" means any
   communication requesting a change in tariff rates, rules or regulations;
   objecting to rate increases or other tariff changes; and protects
   against erroneous billings due to an incorrect commodity classification,
   incorrect weight or measurement of cargo or other implementation of the
   tariff.  Routine requests for rate information sailing schedules, space
   availability and the like are not included in the foregoing.

C. Shippers' request for rate action must include at least
   the following information:

   - Shipper's Name/Address/Telephone Number
   - Commodity Description
   - Port/Point of Loading
   - Port/Point of Discharge
   - Cargo Quantity
   - Anticipated Shipment Date

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