RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 08JAN2018

Effective 08JAN2018
Filed 08JAN2018
Filing Codes C

Control No. 18-00280
  
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   Cars USA Shipping, LLC 
    
   15205 South Main Street
   Gardena, California 90248
    
   Telephone:  310-451-0020
   Cell Phone: 310-872-0000
   EMail:  robin@carsusa.com
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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