RULE: 19 - SHIPPERS REQUESTS PROVISIONS Eff: 09MAR2017

Effective 09MAR2017
Filed 09MAR2017
Filing Codes IC

Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
     Brilliant Group Logistics Corp. 
     159 Central Avenue, 2nd Floor
     Valley Stream, New York 11580
     
     Telephone: 516-599-2406
     Facsimile: 516-599-0528
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting an NRA quote
or to establish or change effective Tariff rates, rules or
charges; objections to rate increases or other Tariff changes;
protests against alleged erroneous billings due to an incorrect
commodity description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of a rate or provision.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or are included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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