RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 07DEC2024

Effective 07DEC2024
Filed 07DEC2024
Filing Codes I

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
   
   Atlantic Express Corporation
     7751 West 88th Street
     Bridgeview, Illinois  60455
  
     Telephone: 708-599-9680
     Facsimile: 708-599-9682
     e-mail: egle@atlanticexpresscorp.com
  
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity 
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff.  Routine requests for
rate quotes, sailing schedules, space availability and the like are not
included in the foregoing definition of "requests" or "complaints."
  
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.

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