RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 25APR2022

Effective 25APR2022
Filed 25APR2022
Filing Codes IC

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
     
  CARRIER:
   Asia Cargo Container Line, Inc.
   Unit 3107, 31st Floor
   N. 215 Juan Luna Street
   Binondo, Manila, Philippines  1006
    
   Telephone: 632-851-180327
   Facsimile: 632-851-180305
   eMail: admin@asiacargo.com.ph
  
  CARRIER'S USA AGENT:
   Ares International Logistics Inc.
   731 South Garfield Avenue
   Alhambra, California  91801
   United States
    
   Telephone: 626-281-9666
   Facsimile: 626-281-2438
   eMail: ronpasamba@areslax.com
  
As used in this Rule, the terms Request or Complaint means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or Tariff provision.  Routine
requests for rate quotes, NRA Quotes, sailing schedules, space availability
and the like are included in the foregoing definition of requests or
complaints.
    
Requests for reduced rates, or an NRA Rate Quote, should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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