| Effective | 26MAY1995 |
|---|---|
| Filed | 26APR1995 |
| Filing Codes | I |
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Terminal Operator.
Additionally inquiries may be addressed to the Terminal
Operator orally or in writing at the address shown below:
ARROWPAC INTERNATIONAL, INC.
2240 74th Street
North Bergen, New Jersey 07047
Telephone: (201) 662-7900
Facsimile: (201) 662-0935
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Terminal Operator requesting
a change in provisions, rules or charges; objections to
rate or charge increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect
commodity description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff. Routine requests for rate or
charge quotes, space availability and the like are not
included in the foregoing definition of "requests" or
"complaints."
Requests for reduced rates or charges should give details
of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.