Effective	22MAR2011
Filed	22MAR2011
Filing Codes	C

Control No. 11-04424
   
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   Arrowpak, Inc. d/b/a Arrowpac, Inc. 

     Catano, Puerto Rico - (787) 788-3245

     Charlotte, NC - (704) 583-3050

     Chicago, IL - (708) 458-2060

     Houston, TX - (713) 072-1833

     Jacksonville, FL - (904) 356-2711

     Miami, FL
       7429 NW 48th Street
       Miami, FL  33166
    
       Telephone: 305-599-0026
       Facsimile: 305-599-4943
    
     New Jersey/New York
       390 County Road
       Jersey City, New Jersey  07307
   
       Telephone: 201-330-7800 or (800)222-2003
       Facsimile: 201-330-9858

     Vernon, CA - (213-588-9610
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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