RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 21FEB2024
| Effective | 21FEB2024 |
|---|---|
| Filed | 21FEB2024 |
| Filing Codes | IC |
Any Shipper may transmit his requests, questions or complaints as hereinafter defined to the Carrier (or any Carrier Agent). Additionally inquiries may be addressed to the Carrier orally or in writing at the address shown below: Aqua Marine Logistics Co., Ltd. No. 3014 BanXuegang Road, Longgang District Building B, Room 401-403 Shenzhen Telephone: 86-13823260637 eMail: andy@aml-global.net U.S. Agent Jenson Logistics, Inc. 711 Mission Street South Pasadena, CA, 90130 Telephone: 626-300-1080 e-Mail: irisl@jensonlogistics.com As used in this Rule, the terms Request or Complaint means any communication to the Carrier requesting the quotation of rate or a change in any Carrier established rate, rule or charge; objections to rate increases or other changes in NRAs or Tariff provisions; protests against alleged erroneous billings due to an incorrect commodity description classification or incorrect weight or measurement of cargo; or other problems from the implementation of any NRA or Tariff provision. Routine requests for rate quotes, NRA Quotes, sailing schedules, space availability and the like are included in the foregoing definition of requests or complaints. Requests for reduced rates, or an NRA Rate Quote, should give details of commodity, value, packing, weight/measurement ratio, prospective volume, proposed rate requested and all other relevant details.
