RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 27APR2021
| Effective | 27APR2021 |
|---|---|
| Filed | 27APR2021 |
| Filing Codes | C |
Control No. 21-01344
Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent). Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
CARRIER'S ADDRESS:
21-22F
No. 1089, Dongdaming Road
Hongkhu, Shanghai
Peoples' Republic of China
U.S. AGENT'S OFFICE
Amass International Group Inc.
13181 Crossroads Parkway North
Suite 385
City of Industry, California 91746
Telephone: 562-222-7755
Facsimile: 562-222-7700
eMail: lax@amassgroup.com
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates,
rules or charges; establishment of an NRA or NSA; objections to rate
increases or other Tariff changes; protests against alleged erroneous
billings due to an incorrect commodity description classification or
incorrect weight or measurement of cargo; or other problems from the
implementation of the Tariff. Routine requests for rate quotes,
sailing schedules, space availability and the like or not included in
the foregoing definition of "requests" or "complaints."
Requests for reduced Tariff rates or for a NRA or NSA should give
details of commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other relevant
details.
