Effective	01JAN2018
Filed	01JAN2018
Filing Codes	I

12.1 All claims for adjustment of freight and/or charges must be presented
     to Carrier in writing within three (3) years of the date of the bill
     of lading issued by Carrier. 
  
12.2 Claims must be presented to Carrier in writing and must contain the
     following original or certified documents: 
   
   i. Bill of Lading 
  ii. Packing List 
 iii. Commercial Invoice 
  iv. Customs Entry Permit/Import Declaration or Customs Export
       Declaration, as applicable 
   
12.3 If the claim is presented to Carrier in writing before the shipment
     involved leaves the custody of Carrier, cargo may be inspected at
     port of loading or a destination by official measurers named by
     Carrier. 
   
12.4 All requests for inspection at destination must be made in writing
     to Carrier.  Any expense incurred by the Carrier in connection with
     the investigation of the claim shall be borne by the party
     responsible for the error, or if no error found, by the claimant. 
   
12.5 Claims for adjustment of freight other than those based on errors
     in weight, piece count, measure, or description must accompanied by
     the documentary evidence set forth in paragraph 12.2 above, and
     such other evidence as may be essential in support of the claim in
     question. 
  
12.6 Refunds approved under the above procedures will only be paid to
     the party paying the original freight bill and always provided the
     full amount of the original freight bill has been paid to Carrier. 
   

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