RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 25MAY2023

Effective 25MAY2023
Filed 25MAY2023
Filing Codes C

Control No. 23-02306
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
     
   Advanced International Freight, Inc.
   700 Penhorn Avenue
   Unit #1
   Secaucus, New Jersey  07094
   Telephone: 551-257-7070
   Facsimile: 551-257-7050
   eMail: air@aif-usa.com
    
As used in this Rule, the terms Request or Complaint means any
communication to the Carrier requesting the quotation of rate or a change
in any Carrier established rate, rule or charge; objections to rate
increases or other changes in NRAs or Tariff provisions; protests against
alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of any NRA or Tariff provision.  Routine
requests for rate quotes, NRA Quotes, sailing schedules, space availability
and the like are included in the foregoing definition of requests or
complaints.
    
Requests for reduced rates, or an NRA Rate Quote, should give details of
commodity, value, packing, weight/measurement ratio, prospective volume,
proposed rate requested and all other relevant details.

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