RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 18SEP2023

Effective 18SEP2023
Filed 18SEP2023
Filing Codes C

Control No. 23-04594
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
     ANA Link, Ltd.
       217-22 Northern Boulevard
       Suite #202
       Bayside, New York  11361
   
       Telephone: 347-426-0200  
       Facsimile: 347-426-0120
       eMail:tal@analink.com
    
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff.  Routine requests for
rate quotes, sailing schedules, space availability and the like or not
included in the foregoing definition of "requests" or "complaints."
  
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.

Previous Rule

Table Of Contents