RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 07DEC2017

Effective 07DEC2017
Filed 07DEC2017
Filing Codes C

Any Shipper may transmit his requests, questions or
complaints as hereinafter defined to the Carrier (or any
Carrier Agent).  Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
     
   AMC Transportation Inc.
  
     Headquarters:
     1700 Centerpoint Way
     Joilet, IL 60436
     Telephone: 630-571-4071
     Facsimile: 855-873-4090
  
     Operations:
     1100 Jorie Boulevard
     Suite 238
     Oak Brook, Illinois 60523
   
     Telephone: 630-368-9968
     Facsimile: 630-368-9898
     e-mail: KimChan@pegasus-usa.net
    
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff rates, rules or charges; objections to rate
increases or other Tariff changes; protests against alleged
erroneous billings due to an incorrect commodity
description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like
or not included in the foregoing definition of "requests"
or "complaints."
    
Requests for reduced rates should give details of
commodity, value, packing, weight/measurement ratio,
prospective volume, proposed rate requested and all other
relevant details.

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