RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 14JUL2022

Effective 14JUL2022
Filed 14JUL2022
Filing Codes C

Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
  
   AIO International Inc.
     65-23 180th Street
     Fresh Meadows, New York  11365
  
     Telephone: 917-548-0137
     Facsimile: 917-781-1939
     e-mail: ops@aio-intl.com
  
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate ncreases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of the Tariff.  Routine requests for rate
quotes, sailing schedules, space availability and the like or not included
in the foregoing definition of "requests" or "complaints."
  
Requests for reduced rates should give details of commodity, value, packing,
weight/measurement ratio, prospective volume, proposed rate requested and
all other relevant details.

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