RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 14JUL2022
| Effective | 14JUL2022 |
|---|---|
| Filed | 14JUL2022 |
| Filing Codes | C |
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent). Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
AIO International Inc.
65-23 180th Street
Fresh Meadows, New York 11365
Telephone: 917-548-0137
Facsimile: 917-781-1939
e-mail: ops@aio-intl.com
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules or
charges; objections to rate ncreases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity description
classification or incorrect weight or measurement of cargo; or other
problems from the implementation of the Tariff. Routine requests for rate
quotes, sailing schedules, space availability and the like or not included
in the foregoing definition of "requests" or "complaints."
Requests for reduced rates should give details of commodity, value, packing,
weight/measurement ratio, prospective volume, proposed rate requested and
all other relevant details.
