RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 10AUG2021

Effective 10AUG2021
Filed 10AUG2021
Filing Codes C

Control No. 21-03234
  
Any Shipper may transmit his requests, questions or complaints as
hereinafter defined to the Carrier (or any Carrier Agent).  Additionally
inquiries may be addressed to the Carrier orally or in writing at the
address shown below:
     
   ADP USA Logistics Inc.
     175-11 148th Road
     Suite 207
     Jamaica, New York  11434
   
     Telephone: 516-862-8888
     Facsimile: 516-882-6666
     e-mail: ADPUSACORP@gmail.com
    
As used in this Rule, the terms "Request" or "Complaint" means any
communication to the Carrier requesting a change in Tariff rates, rules
or charges; objections to rate increases or other Tariff changes; protests
against alleged erroneous billings due to an incorrect commodity 
description classification or incorrect weight or measurement of cargo; or
other problems from the implementation of the Tariff.  Routine requests
for rate quotes, sailing schedules, space availability and the like or not
included in the foregoing definition of "requests" or "complaints."
    
Requests for reduced rates should give details of commodity, value,
packing, weight/measurement ratio, prospective volume, proposed rate
requested and all other relevant details.

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