RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 10AUG2021
Effective | 10AUG2021 |
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Filed | 10AUG2021 |
Filing Codes | C |
Control No. 21-03234 Any Shipper may transmit his requests, questions or complaints as hereinafter defined to the Carrier (or any Carrier Agent). Additionally inquiries may be addressed to the Carrier orally or in writing at the address shown below: ADP USA Logistics Inc. 175-11 148th Road Suite 207 Jamaica, New York 11434 Telephone: 516-862-8888 Facsimile: 516-882-6666 e-mail: ADPUSACORP@gmail.com As used in this Rule, the terms "Request" or "Complaint" means any communication to the Carrier requesting a change in Tariff rates, rules or charges; objections to rate increases or other Tariff changes; protests against alleged erroneous billings due to an incorrect commodity description classification or incorrect weight or measurement of cargo; or other problems from the implementation of the Tariff. Routine requests for rate quotes, sailing schedules, space availability and the like or not included in the foregoing definition of "requests" or "complaints." Requests for reduced rates should give details of commodity, value, packing, weight/measurement ratio, prospective volume, proposed rate requested and all other relevant details.