RULE: 19 - SHIPPERS REQUESTS & COMPLAINTS Eff: 17JAN2013
| Effective | 17JAN2013 |
|---|---|
| Filed | 17JAN2013 |
| Filing Codes | C |
Control No. 13-00888
or complaints as hereinafter defined to the Carrier (or any
Carrier Agent). Additionally inquiries may be addressed to
the Carrier orally or in writing at the address shown
below:
Danzas Corporation
d/b/a Danmar Lines
d/b/a Danmar Lines Ltd.
d/b/a DHL Danzas Air & Ocean
d/b/a DHL Global Forwarding
33 Washington Street, 16th Floor
Newark, NJ 07102
Telephone: (973) 848-4500
Facsimile: (973) 848-4637
As used in this Rule, the terms "Request" or "Complaint"
means any communication to the Carrier requesting a change
in Tariff or NSA rates, rules or charges; objections to
rate increases or other Tariff or NSA changes; protests
against alleged erroneous billings due to an incorrect
commodity description classification or incorrect weight or
measurement of cargo; or other problems from the
implementation of the Tariffor Carrier's NSA. Routine
requests for rate quotes, sailing schedules, space
availability and the like or not included in the foregoing
definition of "requests" or "complaints."
Requests for an NSA with Danmar Lines Ltd. should give
details of commodities, value, packing, weight/measurement
ratio of cargo, prospective volume, proposed rate requested
and all other relevant details.
